08/22/2026
I guess I am due for a PSA small business owner post. When everything sold in my shop is handmade, I fully and completely accept that occasionally, things break. Even though I do a thorough Santa Clause style (check it twice – at least) quality control method with ample trial and error experience, there are factors – inconsistent materials, adhesive not working correctly, product transport in bins and vehicles packed and unpacked, sometimes with careless but well-intentioned helpers, human error in general, unsupervised children, unsupervised adults with alcohol, extreme weather shifting conditions etc. – that can affect the outcome. I once purchased and used a pack of faulty jump rings and did not realize it until 8 earring pairs in.
So yes, things break. And yes, I am always happy to repair or return your items for free if that does happen – within a reasonable timeline and for a reasonable reason. When I am working at a show, and you demand I fix something after 8 years of heavy wear and tear for free, is where the PSA comes in. This has only happened twice in all the years of making wings, specifically (one person folded them after I specifically instructed them not to fold them), but in a world of entitlement and demand, and as a recovering chronic people pleaser, this feels important to write about. Our work takes time and care, and quality and joy is paramount to the experience we wish to provide. We want our customers to walk away feeling cared about and respected, and we need our services to be treated with the same concept.
We are not robots, we have faces and feelings, and our time and skills are valuable. For many of us, this is our income, and if you would like to have something you broke repaired, you need to 1. Ask kindly 2. Pay for those services. If it is in our wheelhouse to do it, we are happy to make it happen, and if we cannot, can likely refer you to someone that can. Just speak to us as a fellow human.
So yes. To wrap up: 1. DO NOT FOLD YOUR WINGS 2. DO NOT ACT LIKE A DOINK
*Thank you for enduring yet another small business PSA, you may go back to your regularly scheduled program (I hope it has fish, fish are cool) **
