11/07/2025
Most cities think their problem is a lack of growth, investment, or jobs. But that’s not the problem at all. The real issue is that most people live in a community that isn’t worth caring about, so they don’t. They don’t get involved, they don’t show up, they don’t shop local, they don’t pick up trash, and they don’t bother to make things look nice. All those little signs of apathy add up. It’s toxic for communities and devastating for the people who live in them. It drags down every business, every school, every hospital, and every local institution. It weakens the economy and it stifles the spirit of the place.
Our standard response is to chase growth. We add jobs, build subdivisions, recruit Starbucks, and invite tourists. Those things might not be bad, but none of them change how residents feel about their town. The real challenge is figuring out how to take people who don’t care, and who could blame them, and help them care a little bit more. When you start to look at it through that lens, you realize why the usual approaches fail. They were never designed to fix a problem of care and concern.
Apathy is the real challenge, but we treat it like a money problem. We think a new employer, some fresh investment, or a few cheap developments will save us. But those quick fixes don’t make people care more. They often make things worse. They pull wealth and ownership out of the community and reinforce the idea that local effort doesn’t matter.
If you want people to care, focus on what actually makes them care. Human connection. Identity. Ownership. Beauty. People care about other people, so create ways for them to connect. They care about identity, what their town stands for, what it’s overcome, what makes it special. They care about ownership, supporting businesses run by people they know, in buildings that belong to the community. And they care about beauty, because when a town looks better, people feel better. A more attractive place leads to more attractive behavior. Pride follows.
You can’t hire your way to civic pride. You can’t franchise your way to belonging. If you want a thriving town, make it easier for people to care about where they live. Focus on building a place people would never dream of leaving. Forget the spreadsheets for a bit and ask yourself one question: do people care about this place they call home? If the answer is no, figure out what might help them care more. Then do that. Do it again. And again. After a few years of that, go back and look at the numbers. You’ll see they finally moved in the right direction. Because those numbers don’t lead. They follow.