07/07/2026
Good afternoon!
We would like to clarify that Aurora la Plaza is not responsible for any damages or incidents that occur in the parking lot. We regret the situation that took place.
After reviewing the security camera footage, it was determined that the party at fault was the improperly parked vehicle, as it was parked in an area clearly marked “No Parking.” At no point were the alleged horn sounds mentioned heard on the recordings. The staff members involved approached the individuals politely and asked them to move their vehicle because another driver was attempting to park in their designated parking space, where the “No Parking” sign is clearly visible.
The American individual involved was informed that the insurance company would be contacted. However, she declined, stating that she only had her cell phone with her. She was also asked to leave an identification card in order to assume responsibility for the collision she caused. Since she did not have any form of ID, the parties involved reached a private agreement regarding the amount previously mentioned.
We sincerely regret the inconvenience and encourage everyone to exercise caution while using the parking area, as this is not the first incident that has occurred there. We kindly ask all visitors to park responsibly and help maintain a safe and respectful environment for everyone.
