By using this site you agree to be bound by the terms and conditions set out below. We encourage contributions to the page; however, content is moderated to remove inappropriate posts. Managers of this page will aim to respond to your questions, comments and messages as soon as possible. Note: questions posted outside the hours of 8.30am-5pm, Monday to Friday, will be attended to the next business
day. Users of this site must not post or upload any content or links that are unlawful, or may defame, discriminate, offend, interfere with privacy or infringe copyright or other intellectual property rights. Third party sites or profiles linked to this site are not controlled, maintained or endorsed by the Blue Mountains City Council (with the exception of websites hosted by Council) subject to the copyright, disclaimer and linking policy for those websites. Customer Service Requests cannot be taken on Facebook. Customer Service Requests relate to operational matters and/or Council services should be lodged with Council’s Customer Service team directly, on 4780 5000 or at [email protected]
Complaints can be lodged here: https://www.bmcc.nsw.gov.au/make-a-complaint
BMCC social media platforms are monitored Mon-Fri, 8.30am-5pm. The four principles of social media engagement are:
• Openness
• Relevance
• Accuracy
• Respect
People engaging on our social media platforms must not post or share comments, photos, videos, electronic recordings or other information that:
• is defamatory, offensive, humiliating, threatening or intimidating to Council officials or members of the public
• contains profane language or is sexual in nature
• constitutes harassment and/or bullying within the meaning of clauses 3.7 and 3.9 of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory
• contains content about the Council, Council officials or members of the public that is misleading or deceptive
• breaches the privacy of Council officials or members of the public
• contains allegations of suspected breaches of the Council’s code of conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW
• violates an order made by a court: h) breaches copyright, i) advertises, endorses or solicits commercial products or business, j) constitutes spam, or k) would be in breach of the rules of the social media platform. The process by which a person can be blocked or banned from the platform
Where a person uploads content onto a social media platform that is of the kind specified above, the moderator may remove that content. If the moderator removes content they must, where practicable, notify the person who uploaded the content that it has been removed and the reasons for its removal. If a person uploads content that is removed on two occasions, that person may be blocked or banned from all social media platforms. Protection of privacy and personal information
The Council advises people not to post personal information on social media platforms and will moderate comments to ensure they do not contain any personal information. We also advise people to contact the Council through alternative channels if they need to provide personal information that they do not want to disclose in a public forum. Our social media platform are not to be used for making complaints about the Council or Council officials. Complaints can be lodged here: https://www.bmcc.nsw.gov.au/make-a-complaint
Customer Service Enquires can be lodged here: [email protected]
